We have
recently become victims of a scam wherein Nittoo Singh the owner of
Divanodesignsus.com has ordered to design their website from the scratch for a
total cost of $1500.
He paid
$1100 to start the project and complete the development in 45 days. We created
the mock up design and upon approval, we completed the rest of the job and
delivered before the deadline. Once everything was done, He along with his
brother, Manbir Singh came to our office and wanted to start again with a
completely new design and single layout. This is something to do the entire
task twice. To satisfy the customer, we did it without even asking for any
additional money. Besides, the agreement was to develop 40 pages but they asked
above 60 and we did that as well for the same price. This is not the all as
they kept on adding more and more new features beyond what was agreed and we
kept on doing as a gesture of goodwill.
When all
changes were done, we did follow up to accept the project and release the
balance amount. Now he started playing with us. Making the payment was far away
from reality; he even didn’t think of responding our emails in time. We had to
make many follow ups and wait for weeks to get a response from him. However, he
will never forget to come up with excuses for not being able to respond us in a
timely manner. Sometimes the delay was because of his daughter’s birthday and
some other time he was busy with his customers. All these excuses were fine
till they were not affecting our work and finance. But he will cunningly went
on adding new features with no money and no required input. In this way he took
about six months to get the project completed.
During New
year holidays, Nittoo wanted to make the website live while our staff were on
New year vacation. We confess there was a
delay of 48 hours to respond his email and with this he started abusing
the entire team who was working so patiently and diligently for him for the
last six months. Especially to one of our lady staff who used to attend his
call. Probably he was drunk!!!
We believe
being ethical and work professionally for our clients. This was a kind of first
incidence for us. So it was beyond our tolerance and escalated the case to the
higher management of our company to decide. Our management decided not to
involve any lady staff where we have to work with such a unprofessional person
and strictly warned Nittoo Singh not
to contact any of our lady staff and abuse them for any reason.
It was a
very correct and stringent decision from our side and with this Nitto Singh,
the so called ethical business owner of
Divanodesignsus.com got angry and charged back, took back all money he
had paid for the work as it is quite easy to get refunded using Amex. He didn’t
even stop posting fabricated reviews in many online websites.
We discussed
all that had happened over phone and they wanted to go for a meeting in person.
As scheduled, his wife Ginni who is a nice lady came to our office with Manbir
and asked apologies for all that was not good. They meet the lady staff as well
and requested to excuse Nittoo for his unprofessional reaction over phone. Our
management asked Ginni to remove all those fabricated reviews from the online
portals which she never agreed as Nitto’s post in spite of the proofs given to
ensure it was none other than a defamation from Nittoo only.
Secondly,
the initial agreement was for $1500 and we had never asked for any additional
money in spite of the additional work done. But Ginni is putting us an
allegation that, we have asked for more money. All the communications over
Basecamp and email were there with us. We can disclose them all if needed to
prove our statement as true. But such a kind of false allegation is neither
good for her nor for her clients.
With all
such downs, they asked to provide the source code of the website. We developed
the website from the scratch and the chargeback has left us with no money from
them. Now, how come we can deliver the
source codes without getting paid for the work? Nowhere in the universe it is
accepted that the site codes have to be delivered before getting a single
dollar from your client.
Eventually,
she claims that we do not have a USA presence. There is nothing to prove where
we are. Because we are into the business since 2000 and they are pretty new.
There are many dissatisfied customers and negative reviews available since 2014
for their credit. So beware of Nitto Singh, Divanodesignsus.com and businesses like this. They are looking
for opportunities and any time you may come under their illusion by losing
money, reputation and mental peace.
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