3 Valuable
Tips To Get Expert Help
Help in repairing your fire and smoke damaged artwork
should be included in a clause of your insurance policy and should come to your
rescue if the unmentionable should happen. You assume that you’ll be covered or
taken care of. So, when the response teams arrive to put out, clean up, pack
out and start restorations... will your interests be sacrificed? Here’s a
common scenario when it comes to smoke damaged oil paintings, artwork and
antiques:
Badly smoked office with artwork
The fire damaged artwork is wrapped and packed and
often, the disaster response company or restoration company may be good with
your patio furniture but they know nothing nor are they trained to handle
valuable, fragile, old items like paintings, collectibles and antiques. Tip
#1 As soon as you can think clearly, you should ask them who is going to clean
up these types of items! Restoration of smoke damaged art, antiques and paintings is an important job with
which you will require expert, professional help.
This article tells about a couple of recent true-life
stories designed to save you tons of $ and distress. Take the coaching to heart
and plan ahead to avoid bigger problems if you have the misfortune to have to
deal with this situation (act... don’t react!). The problem is aggravated,
especially, if you have in your possession the property of others (artwork on
consignment, for example). Actually, both of these stories tell of a fire NEXT
door that affected the collection of art in question.
1st
Story (Take note if you live in a condo or have art located in a business)
After the fire, a new roof on the old building was
required. This obviously affected everyone under the roof. Even though the
artwork in question next door to the fire was not damaged in the fire, the
clean up and repairs were going to impact the art gallery. As the landlord and
roofing company planned the work, it was clear they had no idea about
protecting artwork or the value... and therefore the potential liability. (1st
tip) It was the responsibility of the lessee to inform them of the precautions
that needed to be taken!! In this case, the gallery owner had an art
conservator that he knew and he related the detailed instructions and
precautions to the roofing company... who ignored him. The response was, “This
isn’t our first rodeo, we’ve done this before and know what we are doing.”
Fortunately, the gallery owner did not back down and read the “riot act” to
him, let him know he was going to be liable and related the dialog to the
landlord. This up front dialog with all
concerned (and a threatened law suit up front), saved the gallery owner the
cost of a massive clean up when the roofing project “didn’t go the way the roofing
company thought” which was a $25K bill plus reimbursement for downtime. (2nd
tip) A specialized professional in the gallery owner’s pocket gave him
credibility.
2nd Story
Just this morning, as I was writing this article, I
got a phone call from a gallery in New York (I’m in CA). The fire next door to
him smoked his inventory badly. He got lucky and was being assisted by the
disaster response company, ServPro who had declined to handle and clean the
artwork admitting that the liability was too high and that artwork is not
within their training. Interestingly, when a company says this to a client, it
inspires the client to believe that the contractor tells him the truth and can
be trusted! (Tips #3) The gallery owner was doing exactly the right thing by
searching out a professional art conservator with disaster response experience.
The art conservator that he knew
didn’t know anything about disaster response (handling lots of objects
(possibly damaged) all at once which includes packing, safe handling, safe
storage practices and may include handling items exposed to toxic materials).
In our phone conversation I referred him to the website for the American
Institute for Conservation of Historic and Artistic Works (AIC) which has a
referral program for someone closest to him.
Left photo – During removal of smoke damage...
Right photo – After cleaning, it regained 100% of its
original value and is in perfect condition.
As an example of the capabilities of a high quality
art conservation lab, the above photo shows a painting that was written off by
the insurance company as a total loss, but was beloved by the owner.
Fortunately, the disaster response company (ServPro) realized that they did not
have the expertise to clean the artwork and didn’t muck around with futile attempts.
Fine Art Conservation Laboratories is specialized in the handling, evaluating, testing
and cleaning of artwork. This photo is a during cleaning shot. The final result
was perfect with little or no inpainting (retouching) required. Obviously, the
painting conservators were heroes for the clients and ServPro!
Here is an article from an Insurance Broker who
specializes in Fine Art and Antiques policies with tips in filing a claim: http://www.fineartconservationlab.com/insurance/smoke-damage-on-collectibles-heirlooms-and-antiques-tips-for-making-an-insurance-claim/
Left - After the fire and smoked damaged oil painting
was cleaned by a restorer who didn’t know anything about the proper techniques
of removing smoke damage from valuable and sensitive art.
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